Delivery Services & Costs
This service applies to all orders for delivery to a UK mainland address (Please see “Offshore and Remote Areas”)
We work hard to keep delivery costs to a minimum. Delivery methods and costs are determined by the delivery destination and the orders’ weight and bulk.
Delivery is provided by our third-party courier partners. The delivery service options and costs your order are shown at the checkout.
Delivery to remote and offshore postcode zones may incur a surcharge.
Orders are processed Mondays-Fridays only. We aim to despatch all orders for delivery within 2 working days.
If you have a preferred delivery date, please add this information as a delivery comment when completing the checkout process and we’ll do our best to meet your requirements.
Orders placed on a Saturday, Sunday or Bank Holiday will not be processed until the next working day. Details of delivery services over public holiday periods inc. Easter & Christmas will be advertised on this site nearer the time.
Remote & Offshore Areas
For remote and offshore areas, please allow 5-7 working days for delivery.
If you require delivery to an address within a postcode zone listed below, a surcharge will be applied at the checkout based on the order value and delivery methods available:
Postcode Zones
Aberdeen AB13-14, AB30-39, AB41-56.
Hebrides HS1-9.
Inverness V4-9, IV10-28, IV30-32, IV36, IV40-49, IV51-56.
Kirkwall KW1-17.
Paisley PA34, PA40-49, PA60-65, PA70-73, PA76-78.
Perth PH19-26, PH30, PH32-44.
Isle of Wight PO30-37.
Shetland Isles All ZE.
International/Export Orders
Our products are exported to countries worldwide. At present we can only arrange to a UK destination of your choice, this may be your selected freight forwarding agent for example. If you want to arrange order payment in Euros or US Dollars, please contact us at info@spiritmedical.com to discuss your requirements.
Stock Availability
Most products advertised on this website are stocked items. These products will feature either an ‘In Stock’ or ‘Out of Stock’ message on the product listing page.
If a product is ‘Out of Stock’ you can still order and pay for the item. We will contact you to discuss when the product will be back in stock and arrange the order or issue a refund.
Trade Account Customers
If you are a trade customer of Spirit Medical with agreed contract terms, please contact us at info@spiritmedical.com to discuss your requirements.
Returning Products
14 Day Returns Policy
You have 14 days from the date of receiving your product to inform us of your wish to return an item. This timescale is strictly 14 days. We are unable to accept returns outside of 14 days unless faulty. Items outside of 14 days from date of receipt cannot be exchanged or refunded.
Please view our full terms and conditions for further details.
How Is The 14 Day Returns Period Calculated – Am I Outside of This Period?
The calculation of the 14 days includes all days (working or otherwise) from Monday to Sunday.
The cancellation or cooling off period begins to run depending upon when you receive your goods.
Where goods are delivered in one delivery, the end of the cooling off period is 14 days after the day on which the goods came into your physical possession.
Where you have ordered multiple goods in one order but the goods are delivered on different days, the end of the cooling off period is 14 days after the day on which the last good came into your physical possession.
Where you have ordered goods consisting of multiple parts delivered on different days, the end of the cooling off period is 14 days after the day on which the last of the pieces came into your physical possession.
Where you are receiving a regular delivery of goods during a defined period of more than one day, the cooling off period ends 14 days after the day on which the first of the goods came into your possession.
You must inform us of your wish to cancel within this period. If you declare that you would like to cancel your order outside of this cooling off period, you will be not be able to return or exchange your goods.
Faulty or Damaged Products
Inside 14 Days
We always try to select the best products available, and we package our items to ensure they reach you safely. However, if an item that you receive is faulty or damaged, please let us know within 14 days of receiving the item. We will be able to replace the item free of charge or provide you with a full refund. We will refund your card once we have received and processed your returned item.
Outside 14 Days
If an item develops a fault caused by a manufacturing or materials defect outside of 14 days but inside of 12 months, we will be able to exchange the product where possible on a like for like basis. Where a like for like product is unavailable, a refund will be made for that product if deemed faulty.
Please note, if an item develops a fault through misuse or user damage and is not the result of a manufacturing fault or shortfall, we will be unable to exchange or refund your purchase.
Are Any Items Excluded from the MPP Returns Policy?
Yes, certain items are non-returnable and non-refundable on grounds of hygiene, on grounds of being perishable, or due to their expiry date. We are therefore unable to offer an exchange or refund on these products.
Examples of products that are non-refundable or non-exchangeable include any medical supplies that are supplied sealed and are unsealed, medical gloves that have been opened or surgical gloves that have been opened, sterile syringes, sterile tubing and sterile or sealed surgical instruments. This list is not exhaustive.
